Virgin Australia hopes to become the first airline in the world to implement pop up check-in counters at different off-site locations across Australia to ease airport congestions and manage larger groups of passengers.
One of the biggest buzzwords for 2018 is blockchain. It was developed for use initially in digital currencies such as Bitcoins. The technology’s robust security, transparency, and durability features lend itself into new business use cases. Experience The Skies introduces what the blockchain technology is and what the airline industry has done to embrace this new […]
Over the past five years, the biggest North American airlines installed Wi-Fi improve connectivity. Most of them charges for internet access with the exception of JetBlue Airways which provides complimentary access for their passengers. In 2018, a new trend is brewing as airlines expands or introduces free messaging on board. Experience The Skies reveals which North American […]
There have been a lot of customer confusion on basic economy fares since Delta Air Lines, United Airlines and American Airlines introduced them in their route network in the last five years. The confusion stems from the different amenities available for these customers by each of these airlines. For example, Delta Air Lines allows them […]
The Canadian Transportation Agency (CTA) has ruled that Air Transat (TS) broke its agreement with passengers when it left them stranded on two aircrafts on the tarmac of the Ottawa International Airport (YOW)a on July 31, 2007. The airline was fined CDN$295,000 and ordered to compensate passengers for any out-of-pocket expenses related to the flight […]
Delta Air Lines regularly updates its mobile application on the iOS and Android platforms with new functionalities, bug fixes and enhancement based on customer feedback. Version 4.7 was introduced online November 29, 2018 that added new cash upgrade option that was only above previously at online check in and at airport kiosks.
LEVEL is a low cost carrier (News – Low Cost Carrier LEVEL Starts Operations) set up by International Airlines Group (IAG) to handle long haul operations out of Europe and compete with the likes Joon (News – Air France Unveiled New Low Cost Carrier Named Joon), WOW Air and Norwegian Air Shuttle (News – Norwegian […]
With the new updates (version 4.6) to its mobile applications on the iOS and Android platforms, passengers on eligible Delta Air Lines‘ flights would be treated with a simplified automatic check-in process.
Experience The Skies introduced Air France’s new virtual reality experience in engaging its customers during the sale stage and on board in a previous post. Additionally, an airline competitive analysis and use case study was published as a follow up. The third part of the series focuses on pricing for individuals and airlines.