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Apple Maps Extends Indoor Mapping To More Than 40 Airports Worldwide

Apple iOS 11 Maps - Airport Layout

Apple’s Maps program available to iPhone and iPad users has added its 41st and 42nd airports to it Indoor Map program. Experience The Skies reviewed key features of the current version of Apple Maps application and revealed 10 new features Apple should implement to further improve customer experience.

 

Apple Maps

Going Over 40

iOS 11 was the first version of the mobile platform to introduce airport indoor mapping to its users. Apple Maps rolled out the first set of airports in December 2017 followed by an expansion to 42 airports as at July 2018.  The last two airports to have indoor map enabled include the following Canadian airports (find the most updated airport list here):

  • Montréal Trudeau International Airport (YUL)
  • Québec City Lesage International Airport (YQB)

Other airports that already have indoor maps enabled include:

Europe (8)

Amsterdam Airport Schiphol (AMS)  Berlin Tegel Airport (TXL) Berlin Schönefeld Airport (SXF) Edinburgh Airport (EDI)
Geneva Airport (GVA) London Heathrow Airport (LHR) London Gatwick Airport (LGW)  

 

Americas (28)

Baltimore/Washington International Thurgood Marshall Airport (BWI) Chicago O’Hare International Airport (ORD) Chicago Midway International Airport (MDW) Denver International Airport (DEN)
Detroit Metropolitan Wayne County Airport (DTW) Edmonton International Airport (YEG) Houston George Bush Intercontinental Airport (IAH) Houston William P. Hobby Airport (HOU)
Indianapolis International Airport (IND) Jacksonville International Airport (JAX) Las Vegas McCarran International Airport (LAS) Los Angeles International Airport (LAX)
Orange County John Wayne Airport (SNA) Miami International Airport (MIA) Minneapolis–Saint Paul International Airport (MSP) Nashville International Airport (BNA)
New York John F. Kennedy International Airport (JFK) New York LaGuardia Airport (LGA) Newark Liberty International Airport (EWR) Oakland International Airport (OAK)
Philadelphia International Airport (PHL) Pittsburgh International Airport (PIT) Portland International Airport (PDX) San Diego International Airport (SAN)
San Jose Norman Y. Mineta International Airport (SJC) Seattle–Tacoma International Airport (SEA) Toronto Pearson International Airport (YYZ) Vancouver International Airport (YVR)

 

Asia (2)

Hamad International Airport (DOH)  Hong Kong International Airport (HKG)  

 

Australia (1)

Sydney Airport (SYD)  

 

Key Features

Apple Maps adds these key features that provide a more seamless travel experience at the airport:

  • Tap the “look inside” tab to access airport terminals for boarding gates, security checkpoints, check-in desks, baggage claim carousels, etc
  • Browse hundreds of retail shops, restaurants, lounges, restrooms within an airport terminal
  • Ask Siri to find something “closest coffee shop” nearby
  • Review their location in real time within indoor positioning
  • Toggle between levels
  • Searchable by airport code or airport name
  • Application integration (e.g. Uber, Lyft, Starbucks)

Toronto Pearson International Airport Indoor Map by Apple Maps

Toronto Pearson International Airport Indoor Map (Retail shops and other amenities shown within a level) by Apple Maps (Photo courtesy of Apple)

oronto Pearson International Airport Indoor Map by Apple Maps

Toronto Pearson International Airport (YYZ) Indoor Map (Look Inside) by Apple Maps (Photo courtesy of Apple)

Top 10 Features For The Future

While the Apple Maps application provides some key information useful for travellers, it can further improve to compete with similar products from Google Maps and LocusLabs. The latter specifically is a favorite for airline and airport integration. The following the top 10 features for the future:

  • Real time turn by turn direction inside the airport (e.g. to specific gates, retail shops and airline lounges) (Available on Google Maps)
  • Real time integration of flight information at gates and baggage carousel
  • Real time information on wait time at check in, security and custom/immigration lines (with integration with beacon technology)
  • Real time information for terminal trains
  • Improved parking information (including cost, space availability, EV plug-in locations)(Limited availability on Google Maps)
  • Improved ride sharing pick up locations (Limited availability on Google Maps)
  • Additional integration with primary and third applications (e.g. provide direction to the nearest airline lounge based on airline frequent flyer card stored in the Wallet application or using Siri to find out where to check in for a flight)
  • Imbed better wayfinding for travellers connecting domestically and internationally
  • Enterprise reporting functions so that airlines and airports can gain insights on popular searches and correct wayfinding issues
  • Enterprise mapping functions for easier change of information

 

About Larry Leung and Experience The Skies

Larry Leung is the Director of Research and Strategy at Experience The Skies. He is a certified avgeek, a public speaker and a dessert and design enthusiast. Contact him through LinkedIn or Twitter.

Experience The Skies is a consulting company based in Toronto, Canada that specializes in the travel industry with focus on the assessment, competitive analysis and development of loyalty programs, technologies, marketing, ancillary revenue solutions.Follow Experience The Skies on TwitterFacebookFlipboard, and Instagram.

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