AIRPORTNEWSTECHNOLOGY

Apple Maps Increases Airport Coverage By More Than 40% In Six Months

Apple iOS 11 Maps - Airport Layout

Apple Maps including airport indoor spaces was available as part of the iOS 11 upgrade for select iPhone, iPad and iPod Touch users. Between Experience The Skies’ last post in July 2018 to January 2019, Apple has increased the number of airport partners by more than 40% to cover more destinations around the world.

Apple Maps

Exponential Growth From Introduction

iOS 11 was the first version of the mobile platform to introduce detail indoor mapping to Apple’s user base. The first set of airport indoor maps was introduced in December 2017. Experience The Skies first published a list of 42 supported airports back in July 2018. This number has increased by more than 40% to 59 airports as at January 2019.

The following is a list of airports supported by Apple Maps back in July 2018:

Europe (7)

Amsterdam Airport Schiphol (AMS)  Berlin Schönefeld Airport (SXF) Berlin Tegel Airport (TXL) Edinburgh Airport (EDI)
Geneva Airport (GVA) London Gatwick Airport (LGW) London Heathrow Airport (LHR)

Americas (31)

Baltimore/Washington International Thurgood Marshall Airport (BWI) Charlotte Douglas International Airport (CLT) Chicago O’Hare International Airport (ORD) Chicago Midway International Airport (MDW)
Denver International Airport (DEN) Detroit Metropolitan Wayne County Airport (DTW) Edmonton International Airport (YEG) Houston George Bush Intercontinental Airport (IAH)
Houston William P. Hobby Airport (HOU) Indianapolis International Airport (IND) Jacksonville International Airport (JAX) Las Vegas McCarran International Airport (LAS)
Los Angeles International Airport (LAX) Orange County John Wayne Airport (SNA) Miami International Airport (MIA) Minneapolis–Saint Paul International Airport (MSP)
Montréal Trudeau International Airport (YUL) Nashville International Airport (BNA) New York John F. Kennedy International Airport (JFK) New York LaGuardia Airport (LGA)
Newark Liberty International Airport (EWR) Oakland International Airport (OAK) Philadelphia International Airport (PHL) Pittsburgh International Airport (PIT)
Portland International Airport (PDX) Québec City Lesage International Airport (YQB) San Diego International Airport (SAN) San Jose Norman Y. Mineta International Airport (SJC)
Seattle–Tacoma International Airport (SEA) Toronto Pearson International Airport (YYZ) Vancouver International Airport (YVR)

Charlotte Douglas International Airport (CLT) Indoor Map in 3D
Charlotte Douglas International Airport (CLT) Indoor Map in 3D

Asia (3)

Hamad International Airport (DOH)  Hong Kong International Airport (HKG) Taiwan Taoyuan International Airport (TPE)

Australia (1)

Sydney Airport (SYD)


Here are the 17 new international airports added since July 2018:

Europe (3)

Copenhagen Airport (CPH)  Helsinki Airport (HEL) Zurich Airport (ZRH)

Americas (8)

Cincinnati/Northern Kentucky International Airport (CVG) Dallas Love Field (DAL) Dallas/Fort Worth International Airport (DFW) Halifax Stanfield International Airport (YHZ)
Jackson-Medgar Wiley Evers International Airport (JAN) Logan International Airport (BOS) Orange County John Wayne Airport (SNA) Phoenix Sky Harbor International Airport (PHX)

Dallas Love Field Airport (DAL) Indoor Map in 2D
Dallas Love Field Airport (DAL) Indoor Map in 2D

Asia (4)

Beijing Capital International Airport (PEK) Central Japan International Airport (NGO) Shanghai Pudong International Airport (PVG) Tokyo Narita International Airport (NRT)

Australia (2)

Brisbane Airport (BNE)  Melbourne Airport (MEL)

Of the 59 airports mapped so far, 17 (approximately 29%) of them are part of the 2017 top 40 busiest list by passengers. Some of the key airports missing include the world’s busiest, Hartsfield-Jackson Atlanta International Airport (ATL) and third busiest, Dubai International Airport (DXB).


Airport Indoor Map – Key Features

Apple Maps adds these key features that provide a more seamless travel experience at the airport:

  • Tap the “look inside” tab to access airport terminals for boarding gates, security checkpoints, check-in desks, baggage claim carousels, etc
  • Browse locations of retail shops, restaurants, lounges, restrooms within the airport terminal
  • Ask Siri to locate an element like “closest coffee shop”
  • Review their location in real time within indoor positioning
  • Toggle between levels
  • Searchable by airport code or airport name without confusion
  • Application integration (e.g. Uber, Lyft, Starbucks)
  • View terminal map in 2D or 3D

Toronto Pearson International Airport Indoor Map by Apple Maps
Toronto Pearson International Airport Indoor Map (Retail shops and other amenities shown within a level) by Apple Maps (Photo courtesy of Apple)

oronto Pearson International Airport (YYZ) Indoor Map ("Look Inside") by Apple Maps
Toronto Pearson International Airport (YYZ) Indoor Map (“Look Inside”) by Apple Maps (Photo courtesy of Apple)

Missing Ingredients

Apple’s introduction of indoor mapping in iOS 11 was a great first step in providing users with more information during travel. However, there are some areas that could use additional improvements:

  • Turn by turn navigation within the airport terminal and nearby premises (e.g. car rentals, public transportation, ride sharing drop off points)
  • Real time wait information on security, customs, or boarding lines
  • Real time information on flights and public transportation
  • Real time weather or security alerts that affect airport operations
  • Expanded third party integration to allow for real time ordering, appointment reservation or pre-purchase of products or service
  • Enterprise reporting tools

Apple is working with authorities rapidly to create indoor maps for other airports around the world. In the next post, we will take a more detail look into the features the likes of Apple and Google should introduce to their mapping applications to improve user experience, add valuable dynamic information and create better business opportunities.


About Larry Leung and Experience The Skies

Larry Leung is the Director of Research and Strategy at Experience The Skies. He is a certified avgeek, a public speaker and a dessert and design enthusiast. Contact him through LinkedIn or Twitter.

Experience The Skies is a consulting company based in Toronto, Canada that specializes in the travel industry with focus on the assessment, competitive analysis and development of loyalty programs, technologies, marketing, ancillary revenue solutions. Follow Experience The Skies on TwitterFacebookFlipboard, and Instagram.

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