Larry Leung

Larry Leung is a Director of Strategic Development and Research with focus in technology integration, passenger experience the marketing. He is a certified #avgeek with a passion for traveling around the world. As a major foodie, he has a sweet tooth and enjoys hearing stories over desserts.

Southwest Airlines Offers Complimentary In-Flight Movies Through Portal

There is a perception that flying low cost airlines means a lack of inflight entertainment options on board. Southwest Airlines is breaking the rules by announcing that it will offer complimentary in-flight movies on board selected flights starting November 1, 2018. This is the third upgrade the airline introduced to improve the customer experience during flight this year.

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Singapore Airlines Airbus A350-900

Singapore Airlines Reclaims Title With Singapore To Newark Flight

Singapore Airlines held the title for the world’s two longest flights between June 2004 to November 2013 when it operated non-stop from its hub in Singapore (SIN) to Newark, USA (EWR) and Los Angeles, USA (LAX) with specially configured four-engined Airbus A340-500 aircrafts. While this title have seesawed between Middle Eastern airlines over the past three years, the title returns to Singapore Airlines with the re-start of the Newark flight on October 11, 2018.
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System Access Diagram

2018 Technology Trend – Free Messaging On Board North American Airlines

Over the past five years, the biggest North American airlines progressively installed Wi-Fi to improve connectivity on board their domestic fleet. Today, most of them charge for internet access with the exception of JetBlue Airways which provides complimentary access for their passengers. In 2018, a new trend is brewing as airlines expand or introduce free messaging on board. Experience The Skies reveals which North American airlines are participating in this trend and where is it heading next.

 

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United Airlines Better Boarding Process to be Introduced on September 18, 2018

United Airlines Introduces New Boarding Process On September 18

Many airlines trial different boarding process with the goal to minimize customer wait time and inconvenience at the gate and ensure that the flight would depart on time without incidents. Chicago based United Airlines is introducing a new process dubbed “Better Boarding” starting on September 18, 2018 that it hopes will reduce dwelling time in lineups, improve customer flow and reduce boarding time.

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ANA Creates New Travel Wellness Program

ANA Designs New Wellness Program Starting With Jetlag Fighting Mobile App

Japanese carrier All Nippon Airways (ANA) operates one of Asia’s biggest network of international flights out of Tokyo, Japan. Understanding that many of its customers travel long distances to their destination, the airline decided to invest in a new travel wellness program. Besides food and lighting, a new jetlag mobile application is being designed to assist customers get some rest while flying on board.

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KLM use of augmented reality to measure carry on baggages.

KLM Improves Customer Experience By Taking Lead In Augmented Reality

Augmented reality has been slowly evolving from cutting edge technology to every day life savers in the past two years. Both Apple (see post) and Google (see post) announced big plans on incorporating augmented reality elements into their iOS and Android mobile operating systems for the past two years. KLM, known for the building customer facing technologies is one of the first in the world to use augmented reality to assist customers measure their carry on baggages for compliance. Experience The Skies takes a look at how it works.

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KrisPay by Singapore Airlines

Singapore Airlines Is First To Introduce A Blockchain Based Digital Wallet

Singapore Airlines is the first airline in the world to introduce a blockchain based digital wallet called KrisPay that allows its KrisFlyer members to convert miles in currency and use them at different retailers, much like crypto wallets and bitcoin which can be traded using an app like this – Bitcoin Revolution is een geautomatiseerde app. Experience The Experience takes a look into this new method of payment.

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