Traveller

WestJet Boeing 737

WestJet Long Term Growth Plans Part 1 – Overview

WestJet‘s journey started more than twenty years old. The airline is now the second biggest airline in Canada and has established itself as a key player for domestic, transborder / U.S., and Caribbean passenger traffic. The airline has ambitious plans to expand further with a new ultra low cost airline and a bigger international footprint. This multi-part series showcases the airline, its goals, competition and opportunities.

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Airline Retailing

Airlines Hunt For Secret Recipe To Ancillary Revenue Success

Retail is the process of selling consumer goods and/or services to customers through multiple channels of distribution to earn a profit. Demand is created through diverse target markets and promotional tactics, satisfying consumers’ wants and needs through a lean supply chain.”  The first retail experience was introduced in late 1560s at The Royal Exchange in London, England.  This insight goes into airlines as retailers and how today’s competitive market requires them to transform from a transportation agent to an experience mastermind.
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Transport Canada - Bill C-49 Passenger Bill of Rights

Canadian Government Moves Forward With Passenger Bill Of Rights

Passenger treatments have been a hot topic both in Canada and US. The headlines have focused on passengers’ rights during flight overlooking or denied boarding scenarios. Given the urgency, the Canadian Government moves forward with a second reading of Bill C-49 on May 16, 2017 which will pave the way to create a more formal air passenger bill of rights. This post discusses more about the bill, the current set of rights air passengers have and what the future entails.

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Delta Air Lines Airbus A330-300 Enhanced

Delta Air Lines Tests Facial Recognition Technology In The Summer

Delta Air Lines (DL) will be introducing four self-service bag drop machines at its Minneapolis-St. Paul International Airport (MSP) hub in Summer 2017 as part of an US$600,000 (May 15 Exchange Rate: ~£466,000, CDN$819,000, €547,000) investment on new seamless travel technology that will also include facial recognition for security and speed enhancements for customers.  

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