WestJet‘s journey started more than twenty years old. The airline is now the second biggest airline in Canada and has established itself as a key player for domestic, transborder / U.S., and Caribbean passenger traffic. The airline has ambitious plans to expand further with a new ultra low cost airline and a bigger international footprint. This multi-part series showcases the airline, its goals, competition and opportunities.
“Retail is the process of selling consumer goods and/or services to customers through multiple channels of distribution to earn a profit. Demand is created through diverse target markets and promotional tactics, satisfying consumers’ wants and needs through a lean supply chain.” The first retail experience was introduced in late 1560s at The Royal Exchange in London, England. This insight goes into airlines as retailers and how today’s competitive market requires them to transform from a transportation agent to an experience mastermind.
Read More »Airlines Hunt For Secret Recipe To Ancillary Revenue Success
Experience The Skies reported on June 14, 2017 that Delta Air Lines’ is trialling new biometric technology at Atlanta and New York City area airports. The following is a continuation on other projects being tested or implemented in United States.
Today’s news digest incorporates features on American Airlines, British Airways, Delta Air Lines, Emirates, Ryanair, Scoot, Tigerair, Newark Liberty International Airport, Munich Airport, laptop bans, punctuality and service, US passenger compliants and augmented reality.
Delta Air Lines becomes the first US based airline to use biometrics screening for departing passengers at Hartsfield-Jackson Atlanta International Airport (ATL) and New York-JFK… Read More »Delta Air Lines Begins Biometrics Trials In Atlanta and New York Airports
Google hosted its annual I/O conference May 17-19, 2017 at its Mountain View, California offices. The conference highlighted some of the software technologies the company is focusing on now and into the near future. Some of the showcased technologies have great use cases to improve the travel experience.
Passenger treatments have been a hot topic both in Canada and US. The headlines have focused on passengers’ rights during flight overlooking or denied boarding scenarios. Given the urgency, the Canadian Government moves forward with a second reading of Bill C-49 on May 16, 2017 which will pave the way to create a more formal air passenger bill of rights. This post discusses more about the bill, the current set of rights air passengers have and what the future entails.
Delta Air Lines (DL) will be introducing four self-service bag drop machines at its Minneapolis-St. Paul International Airport (MSP) hub in Summer 2017 as part of an US$600,000 (May 15 Exchange Rate: ~£466,000, CDN$819,000, €547,000) investment on new seamless travel technology that will also include facial recognition for security and speed enhancements for customers.
Air Canada announced plans to end its long standing direct relationship with Aimia’s Aeroplan loyalty program and launches its own unnamed unit in 2020. While it is business as usual for all stakeholders, the future launch will have big impact for travellers, the airline, loyalty program competition and banks.
Porsche AG which VW group owns partnered with Airbus and Air France (AF) and Charles de Gaulle International Airport (CDG) to set a new Guinness world record.