Panasonic / Tokyo Haneda Airport / WHILL INC working together on WHILL NEXT automated robotic electric wheelchairs for improved accessibilities and passenger experience

Panasonic Trials Automated Electric Wheelchair At Tokyo Haneda Airport

Posted on Leave a commentPosted in AIRPORT, FUTURE, NEWS, PASSENGER EXPERIENCE, TECHNOLOGY

Tokyo Haneda Airport (HND) is the world’s fifth busiest airport with over 80 million passengers in 2016 (Related Insight). With an aging population and an international mix of travellers, the airport is working with technology companies to invest in new accessibility solutions that would improve passenger experience and help it gain an advantage in a competitive […]

Apple Airpods Bluetooth Beacon Technology at the airport

Apple Airpods Improves Beacon Technology Use Cases At Airports

Posted on Leave a commentPosted in AIRLINE, AIRPORT, NEWS, PASSENGER EXPERIENCE, TECHNOLOGY

Apple released its first in-house wireless headphone dubbed AirPods in 2016 as part of its annual September product showcase. The AirPods have been selling out in multiple markets around the world and opened up new use cases for airports to adopt beacon technology on its premises. We will explore these use cases and how these […]

Two e-gates and Mobile Podium - Delta Air Lines Smart Boarding Experience Harsfield-Jackson Atlanta International Airport Gate T2

Delta Air Lines New Smart Boarding Process Analyzed

Posted on Leave a commentPosted in AIRLINE, AIRPORT, INSIGHTS, NEWS

Delta Air Lines (“Delta“) introduced a new smart boarding experience at Terminal T of the Hartsfield-Jackson Atlanta International Airport (“ATL”) (Related News). Many asked why there is a new process being trialled, what are the benefits and the observations noted from using the experience.

Lufthansa Amadeus Airport Pay Terminal

Use Case Study And Future Development Of Amadeus Airport Pay

Posted on Leave a commentPosted in AIRLINE, AIRPORT, INSIGHTS, NEWS, TECHNOLOGY

Lufthansa and Amadeus partnered together as the firsts to adapt Amadeus Airport Pay across its former’s network of 170 airports worldwide (Related News). We explore further use cases for this system and future development that would benefit both Amadeus, airlines, airports and travellers.

2016 Top 30 Busiest Airports - Atlanta Hartsfield-Jackson Airport

Inside Look At World’s Busiest Airports 2016 (Part 1 – Overview)

Posted on Leave a commentPosted in AIRPORT, INSIGHTS, NEWS

2016 was another banner year for travel as the world’s airports handled more than 3.7 billion passengers, up a robust 8.6% from the previous record level from 2015.  The total passenger count was almost half of the world’s total population (estimated at ~7.5 billion currently).  Experience The Skies compiled the world’s top 30 busiest airports (also known as […]

Google

Technologies That Matter To Travellers (2017 Google Edition)

Posted on Leave a commentPosted in AIRLINE, AIRPORT, AVIATION, INSIGHTS, NEWS, TECHNOLOGY

Google hosted its annual I/O conference May 17-19, 2017 at its Mountain View, California offices. The conference highlighted some of the software technologies the company is focusing on now and into the near future. Some of the showcased technologies have great use cases to improve the travel experience. Here are glimpses of these technologies and their […]

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2017 IATA Fast Travel Program Airline Platinum Status List

Posted on Leave a commentPosted in AIRLINE, AIRPORT, INSIGHTS, NEWS, PASSENGER EXPERIENCE, TECHNOLOGY

Since the introduction of International Air Transport Authority (IATA)’s Fast Travel Program in 2009, the airline industry has saved over US$2.1 billion (~GBP1.59 billion, EUR1.78 billion) by implementing various self-service initiatives. While over 68% of IATA’s membership airlines completed components of the program, only 4.4% of them have earned the platinum status.

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American Airlines Launches Baggage Notification System

Posted on Leave a commentPosted in AIRLINE, AIRPORT, TECHNOLOGY

While lost baggage rates are at a record low in 2016 (Related News – Airlines Recorded Lowest Lost checked Baggage Rate in 2016), the unlucky passengers who happened to lose theirs would not have any reprieve from the anxiety the process caused. American Airlines aims to reduce this fear with a new notification system.