Many airlines trial different boarding process with the goal to minimize customer wait time and inconvenience at the gate and ensure that the flight would depart on time without incidents. Chicago based United Airlines is introducing a new process dubbed “Better Boarding” starting on September 18, 2018 that it hopes will reduce dwelling time in […]
Japanese onsens plays an important role in its culture and provides wellness benefits to their users. The New Chitose Airport (CLS) located in Sapporo, Japan is unique in that it is the only one in the world that hosts an onsen on site.
Sydney Airport partners with Qantas Airways to trial new biometric technology that will enable customers to have a seamless travel experience using facial recognition.
Apple’s Maps program available to iPhone and iPad users has added its 41st and 42nd airports to it Indoor Map program. Experience The Skies reviewed key features of the current version of Apple Maps application and revealed 10 new features Apple should implement to further improve customer experience.
Virgin Australia hopes to become the first airline in the world to implement pop up check-in counters at different off-site locations across Australia to ease airport congestions and manage larger groups of passengers.
Air France introduces new virtual reality technology for travel agencies to showcase its business class experience and partners with SkyLights to expand on board entertainment options (Related News). This post continues the discussion with competitive analysis of the virtual reality technology used in the airline industry and new use cases.
Tokyo Haneda Airport (HND) is the world’s fifth busiest airport with over 80 million passengers in 2016 (Related Insight). With an aging population and an international mix of travellers, the airport is working with technology companies to invest in new accessibility solutions that would improve passenger experience and help it gain an advantage in a competitive […]
Apple released its first in-house wireless headphone dubbed AirPods in 2016 as part of its annual September product showcase. The AirPods have been selling out in multiple markets around the world and opened up new use cases for airports to adopt beacon technology on its premises. We will explore these use cases and how these […]
Delta Air Lines (“Delta“) introduced a new smart boarding experience at Terminal T of the Hartsfield-Jackson Atlanta International Airport (“ATL”) (Related News). Many asked why there is a new process being trialled, what are the benefits and the observations noted from using the experience.
Lufthansa and Amadeus partnered together as the firsts to adapt Amadeus Airport Pay across its former’s network of 170 airports worldwide (Related News). We explore further use cases for this system and future development that would benefit both Amadeus, airlines, airports and travellers.