Air Transat Aircraft

Air Transat Fined For Stranding Passengers In Ottawa

Posted Leave a commentPosted in AIRLINE, AVIATION, NEWS

The Canadian Transportation Agency (CTA) has ruled that Air Transat (TS) broke its agreement with passengers when it left them stranded on two aircrafts on the tarmac of the Ottawa International Airport (YOW)a on July 31, 2007. The airline was fined CDN$295,000 and ordered to compensate passengers for any out-of-pocket expenses related to the flight […]

Google

Technologies That Matter To Travellers (2017 Google Edition)

Posted Leave a commentPosted in AIRLINE, AIRPORT, AVIATION, INSIGHTS, NEWS, TECHNOLOGY

Google hosted its annual I/O conference May 17-19, 2017 at its Mountain View, California offices. The conference highlighted some of the software technologies the company is focusing on now and into the near future. Some of the showcased technologies have great use cases to improve the travel experience. Here are glimpses of these technologies and their […]

Air Rail Partnership

Maximizing Airlines And Railway Partnerships

Posted Leave a commentPosted in AVIATION, MULTI-MODAL TRANSPORT, NEWS, PASSENGER EXPERIENCE

Airlines and railways worked very closely together in the 1930s to transport passengers and mail. Aircraft technology advancement turned the once complementary partners into competitors from the 1950s onwards. This post discusses the  air-rail partnerships over time and how they can maximize through partnerships in the future.

A Transportation Security Administration arm patch and shield is seen at Los Angeles International Airport

TSA Plans To Expand New Security Screening Procedures Domestically

Posted Leave a commentPosted in AIRPORT, AVIATION, NEWS, TECHNOLOGY

Following a successful trial run at ten U.S. airports (Related News – TSA Starts Additional Security Screening Procedures At Ten US Airports) and rollout at worldwide airports with U.S. bound flights, the Transportation Security Administration (TSA) announced it will expand the enhanced security screening program to other domestic airports.

Apple 2017 WWDC iOS 11 Logo

How Apple iOS 11 Business Chat Disrupts Traveller Communication Tools

Posted Leave a commentPosted in AVIATION, INSIGHTS, NEWS, TECHNOLOGY, TRAVEL

Formally to be introduced at a special session on June 9, 2017, Apple will officially unveil its Business Chat capabilities within the Messages application. Experience The Skies takes a quick look at this new feature, key benefits and drawback and key competitors in the chatbot space.

Transport Canada - Bill C-49 Passenger Bill of Rights

Canadian Government Moves Forward With Passenger Bill Of Rights

Posted Leave a commentPosted in AVIATION, NEWS, REGULATION

Passenger treatments have been a hot topic both in Canada and US. The headlines have focused on passengers’ rights during flight overlooking or denied boarding scenarios. Given the urgency, the Canadian Government moves forward with a second reading of Bill C-49 on May 16, 2017 which will pave the way to create a more formal air passenger […]

Air Canada / Aimia Aeroplan Evolution

Air Canada Launches Its Own Loyalty Program in 2020

Posted Leave a commentPosted in AIRLINE, AVIATION, MARKETING, NEWS

Air Canada announced plans to end its long standing direct relationship with Aimia’s Aeroplan loyalty program and launches its own unnamed unit in 2020. While it is business as usual for all stakeholders, the future launch will have big impact for travellers, the airline, loyalty program competition and banks.