At a special WWDC session on back in June 2017, Apple Inc. unveiled Business Chat within the Messages application. The new feature was officially rolled out in a beta release in early 2018. Experience The Skies takes a quick look at this new feature and highlight its key benefits / drawbacks.
The Canadian Transportation Agency (CTA) has ruled that Air Transat (TS) broke its agreement with passengers when it left them stranded on two aircrafts on the tarmac of the Ottawa International Airport (YOW)a on July 31, 2007. The airline was fined CDN$295,000 and ordered to compensate passengers for any out-of-pocket expenses related to the flight […]
Google hosted its annual I/O conference May 17-19, 2017 at its Mountain View, California offices. The conference highlighted some of the software technologies the company is focusing on now and into the near future. Some of the showcased technologies have great use cases to improve the travel experience. Here are glimpses of these technologies and their […]
Singapore’s Changi Airport (SIN) will open its new Terminal 4 facilities within the next three months with the goal to maximize comfort and ancillary revenue opportunities.
Airlines and railways worked very closely together in the 1930s to transport passengers and mail. Aircraft technology advancement turned the once complementary partners into competitors from the 1950s onwards. This post discusses the air-rail partnerships over time and how they can maximize through partnerships in the future.
Following a successful trial run at ten U.S. airports (Related News – TSA Starts Additional Security Screening Procedures At Ten US Airports) and rollout at worldwide airports with U.S. bound flights, the Transportation Security Administration (TSA) announced it will expand the enhanced security screening program to other domestic airports.
British Airways’ IT system woes were fixed overnight and all major applications are fully operational as at May 28, 2017. The airline continues to work its way back to a normal operation at both Heathrow Airport and Gatwick Airport in London.
British Airways cancelled all flights to/from London Heathrow Airport (LHR) and London Gatwick Airport (LGW) today due to an IT system failure.
Passenger treatments have been a hot topic both in Canada and US. The headlines have focused on passengers’ rights during flight overlooking or denied boarding scenarios. Given the urgency, the Canadian Government moves forward with a second reading of Bill C-49 on May 16, 2017 which will pave the way to create a more formal air passenger […]
Air Canada announced plans to end its long standing direct relationship with Aimia’s Aeroplan loyalty program and launches its own unnamed unit in 2020. While it is business as usual for all stakeholders, the future launch will have big impact for travellers, the airline, loyalty program competition and banks.