ANA Creates New Travel Wellness Program

ANA Designs New Wellness Program Starting With Jetlag Fighting Mobile App

Posted Leave a commentPosted in AIRLINE, INSIGHTS, MARKETING, NEWS, PASSENGER EXPERIENCE, WELLNESS

Japanese carrier All Nippon Airways (ANA) operates one of Asia’s biggest network of international flights out of Tokyo, Japan. Understanding that many of its customers travel long distances to their destination, the airline decided to invest in a new travel wellness program. Besides food and lighting, a new jetlag mobile application is being designed to […]

Airline Loyalty Programs

Airline Loyalty Programs Of Tomorrow Part 1 – Yesterday And Today

Posted Leave a commentPosted in AIRLINE, INSIGHTS, LOYALTY PROGRAM, MARKETING, NEWS

Airline loyalty programs have been around since the 1950s when airlines like United Airlines started tracking customer travels.  In this series of insights, we will examine how these programs evolved over the past 65 years and discuss future innovations for them to remain relevant and effective in an age where loyalty is fragmented and increasingly […]

Blockchain

Blockchain And The Airline Industry (Part 1)

Posted Leave a commentPosted in INSIGHTS, NEWS, RETAIL, TECHNOLOGY

One of the biggest buzzwords for 2018 is blockchain. It was developed for use initially in digital currencies such as Bitcoins.  The technology’s robust security, transparency, and durability features lend itself into new business use cases. Experience The Skies introduces what the blockchain technology is and what the airline industry has done to embrace this new […]

System Access Diagram

2018 Technology Trend – Free Messaging On Board North American Airlines

Posted Leave a commentPosted in AIRLINE, INSIGHTS, MARKETING, NEWS, RETAIL, TECHNOLOGY

Over the past five years, the biggest North American airlines progressively installed Wi-Fi to improve connectivity on board their domestic fleet. Today, most of them charge for internet access with the exception of JetBlue Airways which provides complimentary access for their passengers. In 2018, a new trend is brewing as airlines expand or introduce free messaging on […]

Apple Business Chat and Airlines

Apple Business Chat And The Airline Industry

Posted Leave a commentPosted in AIRLINE, INSIGHTS, NEWS, RETAIL, TECHNOLOGY, TRAVEL

Apple Inc. officially introduced Business Chat in its latest iOS beta release for 11.3. It brings new functionalities to the Messages and integrates well with other core applications Apple Pay, Calendar and Maps (Refer to our insight here).  The company is playing catch up to established competition from Facebook, Twitter and imbedded chatbot applications. Find out […]