Japan is a very popular vacation destination for Hong Kongers trying to escape city life. In a first, airline loyalty program Asia Miles is chartering two exclusive flights this summer between Hong Kong International Airport (HKG) and Osaka’s Kansai International Airport (KIX) for its members to redeem.
TAP Air Portugal introduces a new bulk flight pass product into the marketplace. This new offering could save customers up to 40% in the ticket price based on the product, time of booking and pass duration.
Airline loyalty programs continue to evolve by enhancing benefits to its members. Airlines have added shopping as part of the travel experience since the 2000s. Emirates has launched a new mobile application called “Emirates Skywards Go” which offers its Skyward members two-for-one discounts at over 4,400 restaurants and spas in over 20 cities around the […]
Airline loyalty programs have been around since the 1950s when airlines like United Airlines started tracking customer travels. In this series of insights, we will examine how these programs evolved over the past 65 years and discuss future innovations for them to remain relevant and effective in an age where loyalty is fragmented and increasingly […]
Air Canada enhanced its business class product with the new Air Canada Signature Service. The enhancement is available immediately for international travellers while to be introduced on selected transcontinental flights from June 1, 2018. In a North American first, the airline also announced a guarantee valet service for select full price business class passengers in late […]
2017 was another successful year for the travel industry as near 4 billion people flew to different locations around the world. With this many trips flown, have you ever wondered which routes are the busiest in the world? OAG has the world’s largest network of air travel data and provided us a list of the busiest routes across […]
Ahead of the 2020 Olympics and Paralympics, All Nippon Airways (ANA) unveiled a new livery and slogan to celebrate people and the Games.
Star Alliance partners with consulting firm Accenture to develop and implement the Digital Services Platform (DSP) with the goal to improve customer experience through consolidating digital and mobile services offered across all 28 airline members.
In the first part of this series, Experience The Skies introduces the blockchain concept and some of the early adapters to the technology. The second part will be focused on business use cases and determine some of the obstacles facing the airline and travel industry at large.
Over the past five years, the biggest North American airlines installed Wi-Fi improve connectivity. Most of them charges for internet access with the exception of JetBlue Airways which provides complimentary access for their passengers. In 2018, a new trend is brewing as airlines expands or introduces free messaging on board. Experience The Skies reveals which North American […]