Ahead of the 2020 Olympics and Paralympics, All Nippon Airways (ANA) unveiled a new livery and slogan to celebrate people and the Games.
Star Alliance partners with consulting firm Accenture to develop and implement the Digital Services Platform (DSP) with the goal to improve customer experience through consolidating digital and mobile services offered across all 28 airline members.
In the first part of this series, Experience The Skies introduces the blockchain concept and some of the early adapters to the technology. The second part will be focused on business use cases and determine some of the obstacles facing the airline and travel industry at large.
Over the past five years, the biggest North American airlines installed Wi-Fi improve connectivity. Most of them charges for internet access with the exception of JetBlue Airways which provides complimentary access for their passengers. In 2018, a new trend is brewing as airlines expands or introduces free messaging on board. Experience The Skies reveals which North American […]
There have been a lot of customer confusion on basic economy fares since Delta Air Lines, United Airlines and American Airlines introduced them in their route network in the last five years. The confusion stems from the different amenities available for these customers by each of these airlines. For example, Delta Air Lines allows them […]
Cathay Pacific Airways (CX) experimented with the upgrade bid process for its economy and premium economy passengers with success in 2016 and made the decision to officially launch the program on selective routes immediately for itself and sister airline Cathay Dragon (KA).
Japan Airlines will be the only airline in the world to provide hot spring experience for passengers. All eligible passengers on the late flight from Tokyo to London will receive this free service for a limited time between October 2017 and March 2018.
Aeroplan has been working hard in 2017 to add new earn and redemption options for members who are wary about its relationship with Air Canada in 2020 when the latter officially starts its own frequent flyer programme and compete directly. The loyalty program added Cathay Pacific Airways (CX) and its subsidiary Cathay Dragon (KA) to […]
Air France has over 80 years of operations under its belt and knows a thing or two on how cabin pressure during take-off and landing can cause discomforts. The airline created its own branded gum to assist passengers.
While many travellers are familiar with the inner workings of Lufthansa’s Miles and More™ program, many do not know much about the additional Status Stars™ tiers they can earn and the marketing genius behind an airline’s goal to build more loyalty.