Experience The Skies revealed the history and current key features in part 1 of the Airline Loyalty Programs of Tomorrow Series (Refer to this post). In part 2, we will discuss 1. the airline and customer version of loyalty and 2. key features between loyalty programs between different types of carriers.
Airline loyalty programs have been around since the 1950s when airlines like United Airlines started tracking customer travels. In this series of insights, we will examine how these programs evolved over the past 65 years and discuss future innovations for them to remain relevant and effective in an age where loyalty is fragmented and increasingly […]
Singapore Airlines is the first airline in the world to introduce a blockchain based digital wallet called KrisPay that allows its KrisFlyer members to convert miles in currency and use them at different retailers. Experience The Experience takes a look into this new method of payment.
In the first part of this series, Experience The Skies introduces the blockchain concept and some of the early adapters to the technology. The second part will be focused on business use cases and determine some of the obstacles facing the airline and travel industry at large.
One of the biggest buzzwords for 2018 is blockchain. It was developed for use initially in digital currencies such as Bitcoins (you can buy bitcoin here). The technology’s robust security, transparency, and durability features lend itself into new business use cases. Experience The Skies introduces what the blockchain technology is and what the airline industry […]
Experience The Skies published a news piece on the Delta Air Lines and Virgin Atlantic’s new pop-up pub concept for nine days to showcase the 230 destinations they operate jointly to the United States (see post). This insight is a follow up to the pub experience with discussion how the concept will build awareness on […]
Delta Air Lines and Virgin Atlantic teamed up to open their first pop-up pub in London, United Kingdom between August 10 to 19, 2018.
Emirates and Trenitalia, Italy’s national railway company announced a new codeshare agreement which will enable Emirates worldwide customers to book a ticket with flight and train components for the first time and expand its destinations within the country.
WestJet will debut its new business class cabin on board its entire Boeing 737 fleet with new deliveries and retrofits (see post). In this insight, Experience The Skies will discuss the airline’s new path for growth, its potentials and challenges .
WestJet will debut new domestic business seat renamed “Premium” on new Boeing 737 MAX deliveries starting in Fall 2018.