Part 1 of the WestJet long term growth story started off with the news of the airline extending its business model into ultra low cost, an overview of the company and the differences between the low cost and ultra low cost model. This part extends the discussion of the airline in the ultra low cost […]
Air France introduces new virtual reality technology for travel agencies to showcase its business class experience and partners with SkyLights to expand on board entertainment options (Related News). This post continues the discussion with competitive analysis of the virtual reality technology used in the airline industry and new use cases.
Air France is adding virtual reality as part of the ticketing and on board amenities for business class passengers. While others have included virtual reality on board. It is the first time any airline use this technology for ticket booking.
Tokyo Haneda Airport (HND) is the world’s fifth busiest airport with over 80 million passengers in 2016 (Related Insight). With an aging population and an international mix of travellers, the airport is working with technology companies to invest in new accessibility solutions that would improve passenger experience and help it gain an advantage in a competitive […]
Apple released its first in-house wireless headphone dubbed AirPods in 2016 as part of its annual September product showcase. The AirPods have been selling out in multiple markets around the world and opened up new use cases for airports to adopt beacon technology on its premises. We will explore these use cases and how these […]
Since the introduction of International Air Transport Authority (IATA)’s Fast Travel Program in 2009, the airline industry has saved over US$2.1 billion (~GBP1.59 billion, EUR1.78 billion) by implementing various self-service initiatives. While over 68% of IATA’s membership airlines completed components of the program, only 4.4% of them have earned the platinum status.
Delta Air Lines launches first phase of the new smart “gate and boarding experience” at its Atlanta hub to reclaim space at gates usually taken by big podiums and provide agents with more technology.
Airlines and railways worked very closely together in the 1930s to transport passengers and mail. Aircraft technology advancement turned the once complementary partners into competitors from the 1950s onwards. This post discusses the air-rail partnerships over time and how they can maximize through partnerships in the future.
Connectivity plays an important part of many traveller’s journey through airports. The current expectation is for most modern airports to offer some form of free Wi-Fi connection and perhaps a paid premium option. However, what would be the use of free Wi-Fi if it is unuseable due to low upload and download speeds. Popular network […]
KLM (KL) has been a trailblazer in implementing new technologies to create a more seamless travel experience for passengers. Over the next two months, the airline will introduce new wayfinding and traveller assistance technologies to further enhance the experience in and out of the airport.