Over the past five years, the biggest North American airlines progressively installed Wi-Fi to improve connectivity on board their domestic fleet. Today, most of them charge for internet access with the exception of JetBlue Airways which provides complimentary access for their passengers. In 2018, a new trend is brewing as airlines expand or introduce free messaging on […]
In the first part of this series, Experience The Skies introduces the blockchain concept and some of the early adapters to the technology. The second part will be focused on business use cases and determine some of the obstacles facing the airline and travel industry at large.
One of the biggest buzzwords for 2018 is blockchain. It was developed for use initially in digital currencies such as Bitcoins. The technology’s robust security, transparency, and durability features lend itself into new business use cases. Experience The Skies introduces what the blockchain technology is and what the airline industry has done to embrace this […]
Airline loyalty programs continue to evolve by enhancing benefits to its members. Airlines have added shopping as part of the travel experience since the 2000s. Emirates has launched a new mobile application called “Emirates Skywards Go” which offers its Skyward members two-for-one discounts at over 4,400 restaurants and spas in over 20 cities around the […]
Star Alliance partners with consulting firm Accenture to develop and implement the Digital Services Platform (DSP) with the goal to improve customer experience through consolidating digital and mobile services offered across all 28 airline members.
Virgin Australia hopes to become the first airline in the world to implement pop up check-in counters at different off-site locations across Australia to ease airport congestions and manage larger groups of passengers.
There have been a lot of customer confusion on basic economy fares since Delta Air Lines, United Airlines and American Airlines introduced them in their route network in the last five years. The confusion stems from the different amenities available for these customers by each of these airlines. For example, Delta Air Lines allows them […]
Delta Air Lines regularly updates its mobile application on the iOS and Android platforms with new functionalities, bug fixes and enhancement based on customer feedback. Version 4.7 was introduced online November 29, 2018 that added new cash upgrade option that was only above previously at online check in and at airport kiosks.
Experience The Skies introduced Air France’s new virtual reality experience in engaging its customers during the sale stage and on board in a previous post. Additionally, an airline competitive analysis and use case study was published as a follow up. The third part of the series focuses on pricing for individuals and airlines.