System Access Diagram

2018 Technology Trend – Free Messaging On Board North American Airlines

Posted Leave a commentPosted in AIRLINE, INSIGHTS, MARKETING, NEWS, RETAIL, TECHNOLOGY

Over the past five years, the biggest North American airlines progressively installed Wi-Fi to improve connectivity on board their domestic fleet. Today, most of them charge for internet access with the exception of JetBlue Airways which provides complimentary access for their passengers. In 2018, a new trend is brewing as airlines expand or introduce free messaging on […]

Blockchain

Blockchain And The Airline Industry (Part 1)

Posted Leave a commentPosted in INSIGHTS, NEWS, RETAIL, TECHNOLOGY

One of the biggest buzzwords for 2018 is blockchain. It was developed for use initially in digital currencies such as Bitcoins. The technology’s robust security, transparency, and durability features lend itself into new business use cases. Experience The Skies introduces what the blockchain technology is and what the airline industry has done to embrace this […]

Emirates Skywards Go application provides 2 for 1 discounts to restaurants and spas

Emirates Brings Discounts To Its Loyalty Program Members

Posted Leave a commentPosted in AIRLINE, LOYALTY PROGRAM, MARKETING, NEWS, RETAIL, TECHNOLOGY

Airline loyalty programs continue to evolve by enhancing benefits to its members. Airlines have added shopping as part of the travel experience since the 2000s. Emirates has launched a new mobile application called “Emirates Skywards Go” which offers its Skyward members two-for-one discounts at over 4,400 restaurants and spas in over 20 cities around the […]

Apple Business Chat and Airlines

Apple Business Chat And The Airline Industry

Posted Leave a commentPosted in AIRLINE, INSIGHTS, NEWS, RETAIL, TECHNOLOGY, TRAVEL

Apple Inc. officially introduced Business Chat in its latest iOS beta release for 11.3. It brings new functionalities to the Messages and integrates well with other core applications Apple Pay, Calendar and Maps (Refer to our insight here).  The company is playing catch up to established competition from Facebook, Twitter and imbedded chatbot applications. Find out […]

Google Flights Opening Screen

New Google Flights Functions Inform Customers About Basic Economy Fares

Posted Leave a commentPosted in INSIGHTS, MARKETING, RETAIL, TECHNOLOGY

There have been a lot of customer confusion on basic economy fares since Delta Air Lines, United Airlines and American Airlines introduced them in their route network in the last five years. The confusion stems from the different amenities available for these customers by each of these airlines. For example, Delta Air Lines allows them […]

Oculus Go

Is $199 The Ideal Virtual Reality Headset Pricing For On Board Experience?

Posted Leave a commentPosted in AIRLINE, INSIGHTS, MARKETING, NEWS, RETAIL, TECHNOLOGY, TRAVEL

Experience The Skies introduced Air France’s new virtual reality experience in engaging its customers during the sale stage and on board in a previous post. Additionally, an airline competitive analysis and use case study was published as a follow up.  The third part of the series focuses on pricing for individuals and airlines.