RETAIL

System Access Diagram

2018 Technology Trend – Free Messaging On Board North American Airlines

Over the past five years, the biggest North American airlines progressively installed Wi-Fi to improve connectivity on board their domestic fleet. Today, most of them charge for internet access with the exception of JetBlue Airways which provides complimentary access for their passengers. In 2018, a new trend is brewing as airlines expand or introduce free messaging on board. Experience The Skies reveals which North American airlines are participating in this trend and where is it heading next.

 

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Blockchain

Blockchain And The Airline Industry (Part 1)

One of the biggest buzzwords for 2018 is blockchain. It was developed for use initially in digital currencies such as Bitcoins (you can buy bitcoin here). The technology’s robust security, transparency, and durability features lend itself into new business use cases. Experience The Skies introduces what the blockchain technology is and what the airline industry has done to embrace this new technology.

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Apple Business Chat and Airlines

Apple Business Chat And The Airline Industry

Apple Inc. officially introduced Business Chat in its latest iOS beta release for 11.3. It brings new functionalities to the Messages and integrates well with other core applications Apple Pay, Calendar and Maps (Refer to our insight here). The company is playing catch up to established competition from Facebook, Twitter and imbedded chatbot applications (learn more about chatbots at https://botpress.io/learn/how-to). Find out more about the competition and how the airline industry has embraced the technology to offer more choices to engage and upsell. Read More »Apple Business Chat And The Airline Industry

Google Flights Opening Screen

New Google Flights Functions Inform Customers About Basic Economy Fares

There have been a lot of customer confusion on basic economy fares since Delta Air Lines, United Airlines and American Airlines introduced them in their route network in the last five years. The confusion stems from the different amenities available for these customers by each of these airlines. For example, Delta Air Lines allows them to bring on a full size carryon baggage and use the overhead bin on board while United Airlines and American Airlines do not. In an attempt to ease confusion, online flight search tool Google Flights has incorporated the amenities included for this fare type in its latest beta release.  We look at how this new function works, what is good about it and what Google can do to further improve the customer experience in design and capacities.

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Oculus Go

Is $199 The Ideal Virtual Reality Headset Pricing For On Board Experience?

Experience The Skies introduced Air France’s new virtual reality experience in engaging its customers during the sale stage and on board in a previous post. Additionally, an airline competitive analysis and use case study was published as a follow up. The third part of the series focuses on pricing for individuals and airlines.

Read More »Is $199 The Ideal Virtual Reality Headset Pricing For On Board Experience?