TECHNOLOGY

System Access Diagram

2018 Technology Trend – Free Messaging On Board North American Airlines

Over the past five years, the biggest North American airlines progressively installed Wi-Fi to improve connectivity on board their domestic fleet. Today, most of them charge for internet access with the exception of JetBlue Airways which provides complimentary access for their passengers. In 2018, a new trend is brewing as airlines expand or introduce free messaging on board. Experience The Skies reveals which North American airlines are participating in this trend and where is it heading next.

 

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United Airlines Better Boarding Process to be Introduced on September 18, 2018

United Airlines Introduces New Boarding Process On September 18

Many airlines trial different boarding process with the goal to minimize customer wait time and inconvenience at the gate and ensure that the flight would depart on time without incidents. Chicago based United Airlines is introducing a new process dubbed “Better Boarding” starting on September 18, 2018 that it hopes will reduce dwelling time in lineups, improve customer flow and reduce boarding time.

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KLM use of augmented reality to measure carry on baggages.

KLM Improves Customer Experience By Taking Lead In Augmented Reality

Augmented reality has been slowly evolving from cutting edge technology to every day life savers in the past two years. Both Apple (see post) and Google (see post) announced big plans on incorporating augmented reality elements into their iOS and Android mobile operating systems for the past two years. KLM, known for the building customer facing technologies is one of the first in the world to use augmented reality to assist customers measure their carry on baggages for compliance. Experience The Skies takes a look at how it works.

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KrisPay by Singapore Airlines

Singapore Airlines Is First To Introduce A Blockchain Based Digital Wallet

Singapore Airlines is the first airline in the world to introduce a blockchain based digital wallet called KrisPay that allows its KrisFlyer members to convert miles in currency and use them at different retailers, much like crypto wallets and bitcoin which can be traded using an app like this – Bitcoin Revolution is een geautomatiseerde app. Experience The Experience takes a look into this new method of payment.

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Blockchain

Blockchain And The Airline Industry (Part 1)

One of the biggest buzzwords for 2018 is blockchain. It was developed for use initially in digital currencies such as Bitcoins (you can buy bitcoin here). The technology’s robust security, transparency, and durability features lend itself into new business use cases. Experience The Skies introduces what the blockchain technology is and what the airline industry has done to embrace this new technology.

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