Apple’s Maps program available to iPhone and iPad users has added its 41st and 42nd airports to it Indoor Map program. Experience The Skies reviewed key features of the current version of Apple Maps application and revealed 10 new features Apple should implement to further improve customer experience.
Southwest Airlines announced a new partnership with popular rideshare company Lyft to bring customers to and from the airport.
The 90th Academy Awards ceremony were held on March 4, 2018 at the Kodak Theater in Los Angeles, USA. The “Oscars”, as they are more commonly know, is the climax of the season and sets the stage for The Academy of Motion Picture Arts and Sciences to celebrate the best in cinema over the past […]
Star Alliance partners with consulting firm Accenture to develop and implement the Digital Services Platform (DSP) with the goal to improve customer experience through consolidating digital and mobile services offered across all 28 airline members.
There have been a lot of customer confusion on basic economy fares since Delta Air Lines, United Airlines and American Airlines introduced them in their route network in the last five years. The confusion stems from the different amenities available for these customers by each of these airlines. For example, Delta Air Lines allows them […]
Delta Air Lines regularly updates its mobile application on the iOS and Android platforms with new functionalities, bug fixes and enhancement based on customer feedback. Version 4.7 was introduced online November 29, 2018 that added new cash upgrade option that was only above previously at online check in and at airport kiosks.
With the new updates (version 4.6) to its mobile applications on the iOS and Android platforms, passengers on eligible Delta Air Lines‘ flights would be treated with a simplified automatic check-in process.
Experience The Skies introduced Air France’s new virtual reality experience in engaging its customers during the sale stage and on board in a previous post. Additionally, an airline competitive analysis and use case study was published as a follow up. The third part of the series focuses on pricing for individuals and airlines.