Airline loyalty programs continue to evolve by enhancing benefits to its members. Airlines have added shopping as part of the travel experience since the 2000s.… Read More »Emirates Brings Discounts To Its Loyalty Program Members
Sydney Airport partners with Qantas Airways to trial new biometric technology that will enable customers to have a seamless travel experience using facial recognition.
Apple’s Maps program available to iPhone and iPad users has added its 40th, 41st and 42nd airport on the list with indoor mapping. Apple Maps… Read More »Apple Maps Extends Indoor Mapping To More Than 40 Airports Worldwide
Southwest Airlines announced a new partnership with popular rideshare company Lyft to bring customers to and from the airport.
The 90th Academy Awards ceremony were held on March 4, 2018 at the Kodak Theater in Los Angeles, USA. The “Oscars”, as they are more commonly know, is the climax of the season and sets the stage for The Academy of Motion Picture Arts and Sciences to celebrate the best in cinema over the past year. From the beginning, movies have played an important role in providing entertainment choices for passengers on board an aircraft. Find out more about their relationship and how studios can partner with airlines more strategically to engage and drive higher sales for both.
Star Alliance partners with consulting firm Accenture to develop and implement the Digital Services Platform (DSP) with the goal to improve customer experience through consolidating digital and mobile services offered across all 28 airline members.
There have been a lot of customer confusion on basic economy fares since Delta Air Lines, United Airlines and American Airlines introduced them in their route network in the last five years. The confusion stems from the different amenities available for these customers by each of these airlines. For example, Delta Air Lines allows them to bring on a full size carryon baggage and use the overhead bin on board while United Airlines and American Airlines do not. In an attempt to ease confusion, online flight search tool Google Flights has incorporated the amenities included for this fare type in its latest beta release. We look at how this new function works, what is good about it and what Google can do to further improve the customer experience in design and capacities.