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Cathay Pacific Ends Partnership With Lounge Operator

Cathay Pacific's The Wing at Hong Kong International Airport - Champagne Lounge

Cathay Pacific

Cathay Pacific Airways (CX) will end its partnership with The HongKong and Shanghai Hotels, Limited famous for its Peninsula hotels starting in May 1, 2016 which will affect its operations at Hong Kong International Airport (HKG).

History

For 18 years, CX had a partnership with the HongKong and Shanghai Hotels Limited on various parts of the passenger experience. Most recently it has been managing the lounges at the Hong Kong International Airport (including The Wing, The Pier and The Bridge).  The following is a set of pictures from The Bridge and The Wing.

Entrance to Cathay Pacific's The Wing at Hong Kong International Airport
Entrance to Cathay Pacific’s The Wing at Hong Kong International Airport – Image taken by Experience The Skies (All Rights Reserved)
Cathay Pacific's The Wing at Hong Kong International Airport - Individual Cubicle
Cathay Pacific’s The Wing at Hong Kong International Airport – Individual Cubicle – Image taken by Experience The Skies (All Rights Reserved)
Cathay Pacific's The Wing at Hong Kong International Airport - Bar Area
Cathay Pacific’s The Wing at Hong Kong International Airport – Bar Area – Image taken by Experience The Skies (All Rights Reserved)
Cathay Pacific's The Wing at Hong Kong International Airport - First Class Cabana
Cathay Pacific’s The Wing at Hong Kong International Airport – First Class Cabana – Image taken by Experience The Skies (All Rights Reserved)
Cathay Pacific's The Wing at Hong Kong International Airport - Dining/Food
Cathay Pacific’s The Wing at Hong Kong International Airport – Dining/Food – – Image taken by Experience The Skies (All Rights Reserved)
Entrance to Cathay Pacific's The Bridge at Hong Kong International Airport
Entrance to Cathay Pacific’s The Bridge at Hong Kong International Airport – – Image taken by Experience The Skies (All Rights Reserved)
Cathay Pacific's The Bridge at Hong Kong International Airport - Dining
Cathay Pacific’s The Bridge at Hong Kong International Airport – Dining – Image taken by Experience The Skies (All Rights Reserved)
Cathay Pacific's The Bridge at Hong Kong International Airport - Dining / Food
Cathay Pacific’s The Bridge at Hong Kong International Airport – Dining / Food

May 1, 2016

As of May 1, 2016, this portion of the partnership will end which will affect up to 340 staff working at the lounges.  Cathay Pacific has not disclosed the reason behind the change or who will take over the operations next year.

Change Implications

Lounges do not typically make profits for airlines.  Unlike US based airlines, Cathay Pacific do not charge its Marco Polo Club members extra to access the lounges worldwide. Members with Silver and higher status would have access to Business or Dragonair lounges worldwide.

As Cathay Pacific continues to monitor and maintain costs, it is looking into other partnerships for its class leading passenger experience.  Plaza Premium Lounge Management Limited and Shangri-la Hotels are companies rumored to be picking up the new contract.

Plaza Premium Lounge Management Limited operates more than 30 lounges around the world (refer to our coverage of their partnership with American Express in Sydney here) and manages two departure and one arrival lounge in HKG.

Shangri-la Hotels also had a good relationship with Cathay Pacific. The airline and hotel group worked together in 2013 on various menu items and unique Marco Polo club member experiences in Hong Kong (refer to one of the experience at Island Shangri-la Hotel here).

Final Call

It should be business as usual at all the Cathay Pacific lounges in Hong Kong until 2016. New changes could be made to infuse ideas and might further improve passenger experience. Go to our affiliate Loungereview.com for more information on the lounges.

 

2 thoughts on “Cathay Pacific Ends Partnership With Lounge Operator

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