Lufthansa Group is the first in the world to install a new service called “Amadeus Airport Pay” that revolutionizes the way customers pay for products and services. Here is an inside look at the technology and user cases for airlines and airports.
Not all the airport check-in counters are capable of managing payments for ancillary services such as excessive baggage or seat upgrades currently. Many customers are asked to go to another counter to initial such transactions which adds time and processes or pay through a manual system which increases fraud risks. As part of its seamless travel initiative, The Lufthansa Group is adding a new service called “Amadeus Airport Pay” at 170 airports around the world which will enable check-in agents to process payments in a secure and simple manner.
How Does It Work
Developed by travel technology company Amadeus and electronic payment provider Ingenico Group, Amadeus Airport Pay uses a regular payment terminal that will process transaction with eligible credit cards (Visa, MasterCard and American Express to start), debit cards from multiple banks worldwide, girocard payments (German debit card) and compatible digital wallets (e.g. Apply Pay and Android Pay). The technology is familiar to ones use at retailers and restaurants which adds familiarity. The terminal is PCI-DSS compliant (a series of security standards defined by the payment card industry) and employs chip/pin which adds another layer of protection.
“To bring secure and seamless payment options to our passengers to ease their individual and seamless travel experience is a core objective for the Lufthansa Group. Amadeus Airport Pay enables our travellers to choose customized ancillary services for their flight while checking in or at the gate – securely and with a variety of payment options, and without the need for detours”, said Kai Schilb, Head of Payment at Lufthansa Group Hub Airlines.
“Besides, as an IT solution, Amadeus Airport Pay gives the Lufthansa Group full control over its payment infrastructure by enabling bilateral connections with a wide range of payment providers. We look forward to bringing this service to our airport check-in desks and ticket offices in more than 170 airports very soon,” added Philipp Vetten, Head of IT Payment Projects at Lufthansa Group Hub Airlines.
In a future post, we would explore new use cases and extended future developments that can build on this solution that would benefit Amadeus, airlines, airports and travellers.