Over the past five years, the biggest North American airlines installed Wi-Fi improve connectivity. Most of them charges for internet access with the exception of JetBlue Airways which provides complimentary access for their passengers. In 2018, a new trend is brewing as airlines expands or introduces free messaging on board. Experience The Skies reveals which North American […]
There have been a lot of customer confusion on basic economy fares since Delta Air Lines, United Airlines and American Airlines introduced them in their route network in the last five years. The confusion stems from the different amenities available for these customers by each of these airlines. For example, Delta Air Lines allows them […]
The Canadian Transportation Agency (CTA) has ruled that Air Transat (TS) broke its agreement with passengers when it left them stranded on two aircrafts on the tarmac of the Ottawa International Airport (YOW)a on July 31, 2007. The airline was fined CDN$295,000 and ordered to compensate passengers for any out-of-pocket expenses related to the flight […]
Delta Air Lines regularly updates its mobile application on the iOS and Android platforms with new functionalities, bug fixes and enhancement based on customer feedback. Version 4.7 was introduced online November 29, 2018 that added new cash upgrade option that was only above previously at online check in and at airport kiosks.
LEVEL is a low cost carrier (News – Low Cost Carrier LEVEL Starts Operations) set up by International Airlines Group (IAG) to handle long haul operations out of Europe and compete with the likes Joon (News – Air France Unveiled New Low Cost Carrier Named Joon), WOW Air and Norwegian Air Shuttle (News – Norwegian […]
With the new updates (version 4.6) to its mobile applications on the iOS and Android platforms, passengers on eligible Delta Air Lines‘ flights would be treated with a simplified automatic check-in process.
Experience The Skies introduced Air France’s new virtual reality experience in engaging its customers during the sale stage and on board in a previous post. Additionally, an airline competitive analysis and use case study was published as a follow up. The third part of the series focuses on pricing for individuals and airlines.
Air France introduces new virtual reality technology for travel agencies to showcase its business class experience and partners with SkyLights to expand on board entertainment options (Related News). This post continues the discussion with competitive analysis of the virtual reality technology used in the airline industry and new use cases.
Air France is adding virtual reality as part of the ticketing and on board amenities for business class passengers. While others have included virtual reality on board. It is the first time any airline use this technology for ticket booking.
Earlier, Experience The Skies highlighted the top 20 longest non-stop flights being operated in 2017 (Related Insight). In the post, the longest flight’s operational time lasts between 17 hours 30 minutes to 17 hours 40 minutes in length. Are there any aircrafts currently in operation or planned that is capable to stretching to 2o hours […]