Singapore Airlines (SQ) debuted its long awaited Premium Economy class product back in August (News on the product – May 21, 2015). While retrofitting is on going for the airline’s fleet of Boeing 777-300ERs, there is a delay for the introduction on board the airline’s double decker Airbus A380.
The airline announced it will delay rollout of the product to a later period for all long haul flights listed below. Delays range from 11 days between Singapore <> New Delhi to 5 months for Singapore <> Beijing.
Passengers who are ticketed in this cabin will have the options to:
- Receive a full refund based on fare class;
- Downgrade to Economy class with a refund of the difference in fare; or
- Pay the difference to upgrade to Raffles Class (Business).
SQ said it was “working to complete the installation programme as quickly as possible. Customers with ticketed bookings who are affected by the delays will be contacted progressively by Singapore Airlines or travel agents to offer alternative travel arrangements.”
Given the airline has not been able to provide new timelines for the A380, the delay could extend beyond the current winter schedule and into Summer 2016. Passengers are advised to monitor their flights for additional information.
Singapore Airlines is the latest in the industry to introduce a Premium Economy product on board its long haul fleet (Insight on the industry’s implementation of Premium Economy – August 10, 2015).