Priority Pass has been the leader of lounge access management for over 25 years. Beyond lounges, it has expanded access to restaurants and personal spaces over the past three years. On December 11, 2018, the travel lifestyle program adds airport merchant offers to the list of benefits members can enjoy.Read More »Priority Pass Offers Innovates With Customer Experience In Mind
Apple released its first in-house wireless headphone dubbed AirPods in 2016 as part of its annual September product showcase. The AirPods have been selling out in multiple markets around the world and opened up new use cases for airports to adopt beacon technology on its premises. When investing in headphones, or any tech gadget, you should do your research. If you’re a savvy tech shopper, you might read various articles and reviews, using websites like tldevtech. Reading about the product and actually understanding the properties of it can help you decide if it’s a product that you will be able to make use of. We will explore these use cases and how these headphones can further improve the seamless travel experience.
Over 3.7 billion people travelled around the world annually. Many of these travellers wondered why airport codes are three letters long and how are they created. This post uncovers the mystery of airport codes and showcases how they can be used in unique way in retail and marketing.
KLM announced an enhancement to its Android and iOS applications which provide users assistance in wayfinding around its hub at the busy Amsterdam Airport Schiphol (AMS). The Dutch airline is one of the early adapters of the beacon technology. This post will discuss what beacon technology is and how airlines and airports can enhance passenger experience with it.
(This post was originally published on January 21, 2015 and updated on January 24 and July 28, 2015.)
New York LaGuardia International Airport (LGA) is one of three serving the Greater New York area. The other two are Newark Liberty International Airport (EWR) and New York JFK International Airport (JFK). In 2013, these three airports served over 112 million passengers combined (which would put New York in the top three by passengers).
Individually, as noted in our 2013 airport review (refer to link), JFK is ranked No.19 in 2013. EWR is in the 40th spot and LGA is just outside the top 50 busiest by passengers.
Of these three airports, only LGA does not have a direct connection to commuter/regional train or subway systems. This is about to change.
Passenger Terminal Expo
“With over 4,500 attendees, 1,350 conference participants and more than 180 international exhibitors, Passenger Terminal Expo 2015 is breaking new records and breaking new ground,” said Tony Robinson, CEO of UKIP Media and Events, organizers of the event. In our first post (refer to link), we focused on some of the new technology that is being introduced in an airport of today and tomorrow. This post will have some of the key concepts shared by industry professionals around the world.
Passenger Terminal Expo
The 2015 edition of the Passenger Terminal Expo is currently below held in Paris, France. The expo focuses on areas like passenger experience, security, technology and airport planning with best of airport, airlines and vendors represented. Experience The Skies is here for next two days in search of the innovation trends that will improve the passenger experience in the near future.
In part 2 of the series, we examined the strengths and weaknesses of the Virgin America’s pre-flight experience. We will continue the series by looking into the At the Airport experience for the airline.
Today’s trending aviation news comes courtesy of the new Beijing airport and Paris airport strike alert.
Tokyo Haneda International Airport
(Initially posted on January 16, 2015 with updates on February 10, 2015). Following the end of the series on the Tokyo Haneda’s coveted slots (refer to link for the first part of the series).
After reviewing all the information presented by American Airlines (AA), Delta Air Lines (DL) and Hawaiian Airlines (HA), the US Department of Transportation (DOT) announced on January 15, 2015 that it will begin the examination process to determine if DL’s current slot from Seattle-Tacoma International Airport (SEA) to Tokyo Haneda International Airport (HND) would be retained or transferred.