Airline loyalty programs have been around since the 1950s when airlines like United Airlines started tracking customer travels. In this series of insights, we will examine how these programs evolved over the past 65 years and discuss future innovations for them to remain relevant and effective in an age where loyalty is fragmented and increasingly […]
Over the past five years, the biggest North American airlines progressively installed Wi-Fi to improve connectivity on board their domestic fleet. Today, most of them charge for internet access with the exception of JetBlue Airways which provides complimentary access for their passengers. In 2018, a new trend is brewing as airlines expand or introduce free messaging on […]
2017 was another successful year for the travel industry as near 4 billion people flew to different locations around the world. With this many trips flown, have you ever wondered which routes are the busiest in the world? OAG has the world’s largest network of air travel data and provided us a list of the busiest routes across […]
Virgin Australia hopes to become the first airline in the world to implement pop up check-in counters at different off-site locations across Australia to ease airport congestions and manage larger groups of passengers.
Aircraft manufacturers Boeing and rival Airbus have been working hard on extending flight ranges in their 777/787 and A350/A380 programs since their introduction into service. In combination with lower fuel prices, airlines have been taken risks in flying longer routes non-stop shattering distance current operating records in the process. Experience The Skies have been following […]
Train and plane rides can be the fun part of a trip. The roundtrip journey to the train station and airport can be a bigger challenge for those with kids, a lot of baggages or riding public transportation. One solution is for train operators and airlines to partner with rideshare providers to allow for […]
While lost baggage rates are at a record low in 2016 (Related News – Airlines Recorded Lowest Lost checked Baggage Rate in 2016), the unlucky passengers who happened to lose theirs would not have any reprieve from the anxiety the process caused. American Airlines aims to reduce this fear with a new notification system.
American Airlines released a statement announcing it will end its codeshare agreement with Qatar Airways and Etihad Airways as of March 24, 2018. Find out the implications including myths and facts on this announcement on travellers and the airline.
American Airlines (AA) plans to migrate it’s website, customer-facing mobile applications, airport kiosks and some critical enterprise workloads to the International Business Machine (IBM) Cloud platform in the coming months.
KLM (KL) has been a trailblazer in implementing new technologies to create a more seamless travel experience for passengers. Over the next two months, the airline will introduce new wayfinding and traveller assistance technologies to further enhance the experience in and out of the airport.