Many airlines trial different boarding process with the goal to minimize customer wait time and inconvenience at the gate and ensure that the flight would depart on time without incidents. Chicago based United Airlines is introducing a new process dubbed “Better Boarding” starting on September 18, 2018 that it hopes will reduce dwelling time in […]
Delta Air Lines (“Delta“) introduced a new smart boarding experience at Terminal T of the Hartsfield-Jackson Atlanta International Airport (“ATL”) (Related News). Many asked why there is a new process being trialled, what are the benefits and the observations noted from using the experience.
Delta Air Lines launches first phase of the new smart “gate and boarding experience” at its Atlanta hub to reclaim space at gates usually taken by big podiums and provide agents with more technology.
Passenger Terminal Expo “With over 4,500 attendees, 1,350 conference participants and more than 180 international exhibitors, Passenger Terminal Expo 2015 is breaking new records and breaking new ground,” said Tony Robinson, CEO of UKIP Media and Events, organizers of the event. In our first post (refer to link), we focused on some of the new technology […]
Virgin America In part 2 of the series, we examined the strengths and weaknesses of the Virgin America’s pre-flight experience. We will continue the series by looking into the At the Airport experience for the airline.