Apple 2017 WWDC iOS 11 Logo

How Apple iOS 11 Business Chat Disrupts Traveller Communication Tools

Posted on Leave a commentPosted in AVIATION, INSIGHTS, NEWS, TECHNOLOGY, TRAVEL

Formally to be introduced at a special session on June 9, 2017, Apple will officially unveil its Business Chat capabilities within the Messages application. Experience The Skies takes a quick look at this new feature, key benefits and drawback and key competitors in the chatbot space.

Beacon Technology

Airlines And Airports Commit To Beacon Technology

Posted on Leave a commentPosted in AIRLINE, AIRPORT, AVIATION, INSIGHTS, TECHNOLOGY

KLM announced an enhancement to its Android and iOS applications which provide users assistance in wayfinding around its hub at the busy Amsterdam Airport Schiphol (AMS). The Dutch airline is one of the early adapters of the beacon technology. This post will discuss what beacon technology is and how airlines and airports can enhance passenger experience with […]

Sample KLM Enhanced Economy Meals

Enhanced Economy Meals – Competitive Analysis

Posted on Leave a commentPosted in AIRLINE, FOODIE IN THE SKIES, INSIGHTS, PASSENGER EXPERIENCE, TRAVEL

Enhanced Economy Meals In an earlier post (refer to this link for our coverage), we noted that British Airways (BA) is introduced enhanced economy meals for passengers travelling in its World Traveller product. Prices of the three course meals start at £15 (US$22.5) to £18 (US$27). We will examine how BA’s chief competitors are marketing […]

KLM Is Starting Service from Amsterdam to Edmonton, Canada, Eh. Why? (Update)

Posted on 1 CommentPosted in AIRLINE, NEWS, TRAVEL

KLM The original post was published on November 10, 2014. Additional update was posted on March 20, 2015. KLM (IATA Airline Code – KL) announced that it will start flying thrice weekly from its home hub Amsterdam (IATA Airport Code – AMS) to Edmonton, Canada (YEG) starting May 1,  2015. This will extend to four […]