KLM

KLM ERJ 190

KLM To Offer Rail Option Between Brussels And Amsterdam in 2020

On many occasions, environmentalists would comment that short haul routes are not climate friendly. This compounds when there are rail alternatives available that could shorten the total travel time. Recognizing environmental concerns, KLM will begin offering air-rail options starting March 29, 2020 for passengers looking to reduce carbon footprint.

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KLM use of augmented reality to measure carry on baggages.

KLM Improves Customer Experience By Taking Lead In Augmented Reality

Augmented reality has been slowly evolving from cutting edge technology to every day life savers in the past two years. Both Apple (see post) and Google (see post) announced big plans on incorporating augmented reality elements into their iOS and Android mobile operating systems for the past two years. KLM, known for the building customer facing technologies is one of the first in the world to use augmented reality to assist customers measure their carry on baggages for compliance. Experience The Skies takes a look at how it works.

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Apple Business Chat and Airlines

Apple Business Chat And The Airline Industry

Apple Inc. officially introduced Business Chat in its latest iOS beta release for 11.3. It brings new functionalities to the Messages and integrates well with other core applications Apple Pay, Calendar and Maps (Refer to our insight here). The company is playing catch up to established competition from Facebook, Twitter and imbedded chatbot applications (learn more about chatbots at https://botpress.io/learn/how-to). Find out more about the competition and how the airline industry has embraced the technology to offer more choices to engage and upsell. Read More »Apple Business Chat And The Airline Industry

Lyft Amp

Delta Air Lines and Amtrak Pick Lyft For The Ride Home

 

Train and plane rides can be the fun part of a trip. The roundtrip journey to the train station and airport can be a bigger challenge for those with kids, a lot of baggages or riding public transportation. One solution is for train operators and airlines to partner with rideshare providers to allow for easy pick up and drop off. Amtrak and Delta Air Lines are two examples integrating Lyft in the journey process.

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Beacon Technology

Airlines And Airports Commit To Beacon Technology

KLM announced an enhancement to its Android and iOS applications which provide users assistance in wayfinding around its hub at the busy Amsterdam Airport Schiphol (AMS). The Dutch airline is one of the early adapters of the beacon technology. This post will discuss what beacon technology is and how airlines and airports can enhance passenger experience with it.

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