Star Alliance partners with consulting firm Accenture to develop and implement the Digital Services Platform (DSP) with the goal to improve customer experience through consolidating digital and mobile services offered across all 28 airline members.
Virgin Australia hopes to become the first airline in the world to implement pop up check-in counters at different off-site locations across Australia to ease airport congestions and manage larger groups of passengers.
One of the biggest buzzwords for 2018 is blockchain. It was developed for use initially in digital currencies such as Bitcoins. The technology’s robust security, transparency, and durability features lend itself into new business use cases. Experience The Skies introduces what the blockchain technology is and what the airline industry has done to embrace this new […]
Air France introduces new virtual reality technology for travel agencies to showcase its business class experience and partners with SkyLights to expand on board entertainment options (Related News). This post continues the discussion with competitive analysis of the virtual reality technology used in the airline industry and new use cases.
Airlines and railways worked very closely together in the 1930s to transport passengers and mail. Aircraft technology advancement turned the once complementary partners into competitors from the 1950s onwards. This post discusses the air-rail partnerships over time and how they can maximize through partnerships in the future.
KLM (KL) has been a trailblazer in implementing new technologies to create a more seamless travel experience for passengers. Over the next two months, the airline will introduce new wayfinding and traveller assistance technologies to further enhance the experience in and out of the airport.
While many travellers are familiar with the inner workings of Lufthansa’s Miles and More™ program, many do not know much about the additional Status Stars™ tiers they can earn and the marketing genius behind an airline’s goal to build more loyalty.
Today’s news digest incorporates features on Boeing, Lufthansa, Air France, Qatar Airways, Air France, KLM, Frankfurt Airport, Munich Airport, SpiceJet, 737 MAX 10 and birds.
San Francisco International Airport (SFO) introduces a new concierge program for passengers looking for a premium experience at the airport.