Many airlines trial different boarding process with the goal to minimize customer wait time and inconvenience at the gate and ensure that the flight would depart on time without incidents. Chicago based United Airlines is introducing a new process dubbed “Better Boarding” starting on September 18, 2018 that it hopes will reduce dwelling time in […]
Apple’s Maps program available to iPhone and iPad users has added its 41st and 42nd airports to it Indoor Map program. Experience The Skies reviewed key features of the current version of Apple Maps application and revealed 10 new features Apple should implement to further improve customer experience.
Tokyo Haneda Airport (HND) is the world’s fifth busiest airport with over 80 million passengers in 2016 (Related Insight). With an aging population and an international mix of travellers, the airport is working with technology companies to invest in new accessibility solutions that would improve passenger experience and help it gain an advantage in a competitive […]
Delta Air Lines (“Delta“) introduced a new smart boarding experience at Terminal T of the Hartsfield-Jackson Atlanta International Airport (“ATL”) (Related News). Many asked why there is a new process being trialled, what are the benefits and the observations noted from using the experience.
Etihad Airways (EY) and Abu Dhabi International Airport (AUH) were the first airportss to demonstrate to the U.S. Department of Homeland Security (DHS) that they have the enhanced security measures (Related news on Enhanced Security Measures) in place for all US bound flights and were rewarded with the large electronic device ban lift (Related news […]
Skytrax announced the SKYTRAX 2017 World Airlines Awards winner at the Paris Air Show with Qatar Airways taking home the grand prize.
The 2017 Apple Worldwide Developers Conference officially began on June 5, 2017 in San Jose, California. While the company spent half of the keynote’s time on its mobile operating system, iOS 11 (News), there were many new features that were not presented at lengths. Experience The Skies explores ten of them further that will positively impact […]
British Airways cancelled all flights to/from London Heathrow Airport (LHR) and London Gatwick Airport (LGW) today due to an IT system failure.
KLM announced an enhancement to its Android and iOS applications which provide users assistance in wayfinding around its hub at the busy Amsterdam Airport Schiphol (AMS). The Dutch airline is one of the early adapters of the beacon technology. This post will discuss what beacon technology is and how airlines and airports can enhance passenger experience with […]