KLM announced an enhancement to its Android and iOS applications which provide users assistance in wayfinding around its hub at the busy Amsterdam Airport Schiphol (AMS). The Dutch airline is one of the early adapters of the beacon technology. This post will discuss what beacon technology is and how airlines and airports can enhance passenger experience with it.
British Airways (BA) first trialled its food pre-ordering technology to First and Club World (business class) and World Traveller Plus (premium economy) passengers in Summer 2014 (See News – Pre-order Meals Now Available On British Airways). The successful run led to a three wave implementation at the end of 2014 for flights from its hub at Heathrow Airport located in London, United Kingdom (LHR). This service has now been extended for flights from its other London hub at Gatwick Airport (LGW).
The Crystal Cabin Award ® is celebrating its 10th year at Hamburg, Germany in 2016. The Crystal Cabin Award Association announced the finalists for the latest edition of the awards on March 7, 2016. The awards will be handed out at the Aircraft Interiors Expo to be held April 4-6, 2016.
JetBlue celebrated its sixteenth year anniversary of its first flight by launching a new wholly owned subsidiary that will invest in, incubate and partner with early stage startups at the intersection of technology, travel and hospitality.
Air New Zealand (NZ – Star Alliance) introduces the world’s biometric self service bag drop off terminals.
One of the biggest challenges for travellers of foreign countries is how to get from point A to B in the most efficient and economical way possible. Research on different options often lead to travellers spending hours on bus, car rental, trains and airlines’ websites. GoEuro aims to make this experience better with a one-stop shop approach.
Luggages not have changed their basic designs in more than 10 years. There is a re-new interest in incorporating technology into future luggages to improve passengers’ travel experience. Two new products are featured in this entry with additional discussion on how new technology can help passengers, airlines and airports.
Passenger Terminal Expo
The 2015 edition of the Passenger Terminal Expo is currently below held in Paris, France. The expo focuses on areas like passenger experience, security, technology and airport planning with best of airport, airlines and vendors represented. Experience The Skies is here for next two days in search of the innovation trends that will improve the passenger experience in the near future.
In part 2 of the series, we examined the strengths and weaknesses of the Virgin America’s pre-flight experience. We will continue the series by looking into the At the Airport experience for the airline.
Experience The Skies wishes all the readers a Happy New Year. We can’t wait to publish more stories, insights and adventures in the year ahead. Here are the 5 stories for 2014: