Airline loyalty programs have been around since the 1950s when airlines like United Airlines started tracking customer travels. In this series of insights, we will examine how these programs evolved over the past 65 years and discuss future innovations for them to remain relevant and effective in an age where loyalty is fragmented and increasingly […]
Many airlines trial different boarding process with the goal to minimize customer wait time and inconvenience at the gate and ensure that the flight would depart on time without incidents. Chicago based United Airlines is introducing a new process dubbed “Better Boarding” starting on September 18, 2018 that it hopes will reduce dwelling time in […]
Emirates and Trenitalia, Italy’s national railway company announced a new codeshare agreement which will enable Emirates worldwide customers to book a ticket with flight and train components for the first time and expand its destinations within the country.
Star Alliance partners with consulting firm Accenture to develop and implement the Digital Services Platform (DSP) with the goal to improve customer experience through consolidating digital and mobile services offered across all 28 airline members.
Virgin Australia hopes to become the first airline in the world to implement pop up check-in counters at different off-site locations across Australia to ease airport congestions and manage larger groups of passengers.
Aircraft manufacturers Boeing and rival Airbus have been working hard on extending flight ranges in their 777/787 and A350/A380 programs since their introduction into service. In combination with lower fuel prices, airlines have been taken risks in flying longer routes non-stop shattering distance current operating records in the process. Experience The Skies have been following […]
Train and plane rides can be the fun part of a trip. The roundtrip journey to the train station and airport can be a bigger challenge for those with kids, a lot of baggages or riding public transportation. One solution is for train operators and airlines to partner with rideshare providers to allow for […]
While lost baggage rates are at a record low in 2016 (Related News – Airlines Recorded Lowest Lost checked Baggage Rate in 2016), the unlucky passengers who happened to lose theirs would not have any reprieve from the anxiety the process caused. American Airlines aims to reduce this fear with a new notification system.
Airlines and railways worked very closely together in the 1930s to transport passengers and mail. Aircraft technology advancement turned the once complementary partners into competitors from the 1950s onwards. This post discusses the air-rail partnerships over time and how they can maximize through partnerships in the future.
Over 3.7 billion people travelled around the world annually. Many of these travellers wondered why airport codes are three letters long and how are they created. This post uncovers the mystery of airport codes and showcases how they can be used in unique way in retail and marketing.