What We Do
Digital Strategy Creation and Assessment: Airlines and airports engage customers during different parts of the customer travel experience lifecycle – Contact/Research, Booking, Travel and Completion. We created a framework to create and assess airlines and airports digital strategy with focus on consistency to brand and business goals, personalization, generating new measurable data sources and ancillary revenue streams.
Mobile Application Assessment: In a 2016 Opera Mediaworks survey, more than 80% of the 1,000 participants noted that they research and book their travel arrangements through a mobile channel (i.e. applications, internet or social media channels). This makes building the right type of mobile application a no.1 consideration for airlines and airports in engaging customers. We created a living framework including many standard and enhanced set of features used today to assist airlines and airports in building and assessing mobile applications and strategy.
Chatbot / Artificial Intelligence: Whether it is through Facebook Messenger, Apple Business Chat or third party platforms, chatbots are increasingly deployed as a personalized way to manage communication on the go between customers and travel suppliers. We partner with a chatbot supplier to strategize and build solutions that include communication, e-commerce, backend data analytic and CRM support.
Over the past five years, the biggest North American airlines progressively installed Wi-Fi to improve connectivity on board their domestic fleet. Today, most of them charge for internet access with the exception of JetBlue Airways which provides complimentary access for their passengers. In 2018, a new trend is brewing as airlines expand or introduce free messaging on […]
Many airlines trial different boarding process with the goal to minimize customer wait time and inconvenience at the gate and ensure that the flight would depart on time without incidents. Chicago based United Airlines is introducing a new process dubbed “Better Boarding” starting on September 18, 2018 that it hopes will reduce dwelling time in […]
KLM Is one of the first airlines in the world to introduce augmented reality into measuring hand carry baggages.
Singapore Airlines is the first airline in the world to introduce a blockchain based digital wallet called KrisPay that allows its KrisFlyer members to convert miles in currency and use them at different retailers. Experience The Experience takes a look into this new method of payment.
In the first part of this series, Experience The Skies introduces the blockchain concept and some of the early adapters to the technology. The second part will be focused on business use cases and determine some of the obstacles facing the airline and travel industry at large.
One of the biggest buzzwords for 2018 is blockchain. It was developed for use initially in digital currencies such as Bitcoins. The technology’s robust security, transparency, and durability features lend itself into new business use cases. Experience The Skies introduces what the blockchain technology is and what the airline industry has done to embrace this […]