AIRLINEPASSENGER EXPERIENCE

Which Airlines Have Restaurant Service On Board?

Lufthansa Restaurant Service to start in August

Restaurant Service

Lufthansa German Group (LH) announced (refer to news release for additional information) that starting in August, its Business Class passengers can look forward to restaurant quality service on board its long haul flights.

Details

All passengers would be catered to by name with their orders. Tables will be set with ceramic crockery and meals will be served by flight attendants directly from the galley instead of trays or flight trolleys used previously.

Lufthansa Restaurant Service to start in August
Lufthansa Restaurant Service to start in August – Image (1044_02_3991) taken from Lufthansa mediabase on August 3, 2015 (All Rights Reserved)

Schedule

June / July 2015 – Airbus A380 flights from Frankfurt (FRA) and Munich (MUC) to New York JFK (JFK) or Miami (MIA)

August 2015 onwards – Airbus A380 flights from Frankfurt (FRA) and Munich (MUC) to Houston (IAH), Johannesburg (JNB), Los Angeles (LAX), New Delhi (DEL), Beijing Capital (PEK), San Francisco (SFO), Shanghai Pudong (PVG), Seoul (ICN) and Singapore (SIN)

October 2015 onwards – Boeing 747-400 and 747-8 flights from Frankfurt (FRA)

Late October 2015 onwards – Airbus A340-300 and A340-600 flights from Frankfurt (FRA) and Munich (MUC) to Asia and the Middle East

Note – there are no start dates for flights on board the Airbus A330 at publishing. Also, passengers on eastbound flights from the US east coast to Europe will still have the option to enjoy rapid one tray service to ensure they would have enough rest time.

Lufthansa Restaurant Service to start in August
Lufthansa Restaurant Service to start in August – Image (1044_02_2397) taken from Lufthansa mediabase on August 3, 2015 (All Rights Reserved)

Analysis

Lufthansa would like to use the new restaurant service concept on its quest to become the first SKYTRAX five-star airline in the Western hemisphere (refer to link for list of countries in the Western hemisphere).

Here is the current list of five-star airlines (refer to this link for the complete list of all tracked airlines by SKYTRAX). They are all located in Asia.

Five-Star Airlines by SKYTRAX
Five-Star Airlines by SKYTRAX – Image taken from SKYTRAX’s website on August 3, 2015 (All Rights Reserved)

The following is some additional information on these seven airlines:

Airline NameAirline IATA CodeHub Cities (IATA Code)Alliance
All Nippon AirwaysNHTokyo (NRT/HND), Osaka (ITM/KIX)Star Alliance
Asiana AirlinesOZSeoul (ICN)Star Alliance
Cathay Pacific AirwaysCXHong Kong (HKG)oneworld
Garuda Indonesia AirlinesGAJarkata (CGK), Bali (DPS), Maros (UPG)SkyTeam
Hainan AirlinesHUBeijing (PEK), Haikou (HAK), Xi'an (XIY)None
Qatar AirlinesQRDoha (DOH)oneworld
Singapore AirlinesSQSingapore (SIN)Star Alliance

Of the seven, only Cathay Pacific Airways does not currently offer restaurant service in Business Class. Additionally, the following are airlines also offering the more personal touch in the same cabin:

  • Air China
  • Austrian Airlines
  • China Southern
  • Etihad Airways
  • EVA Airways
  • Japan Airlines
  • Korean Air Lines
  • Qantas Airways
  • SriLankan Airlines
  • Virgin Atlantic

Note: While all US based airlines employ parts of what Lufthansa is implementing on its long haul flights, they currently use a combination of tray/trolley or tray service. None have indicated that they will move to a galley plated only service in the near future.

Final Call

Lufthansa took a big step in establishing itself as a five-star airline by offering restaurant service in business class. In a future post, we will examine other variables required to get into this coveted rating.

Travelling in economy? You might want to check out our coverage on enhanced meals at an economical cost.

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